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FEATURE SALON JUNE EDITION

Nicole Boyle, Owner
Mane Tribe Salon
720 E Thousand Oaks Blvd, Thousand Oaks CA
805-449-8175
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Nicole has been in the industry for over 16 years, however, she is new to being a salon owner. Nicole had a unique situation in the fact that she was an employee at the salon, she now owns. Nicole truly understands what it takes to grow a sustainable business because she is also a partner to a company called Hourly Stylist. Hourly Stylist is an app based (Airbnb of the beauty world.)  "This allows my part time stylists to book a chair for the day, and it allows me to have (20) part time stylists and (6) full time in an (18) station salon." Very driven and very goal focused, Nicole shares this mindset with her team of stylists. As you will read in our interview, she talks about the importance of leadership and education. Being an Electric Hair Exclusive Salon, education is at the forefront of her salon business. As always, we hope this interview will motivate you, inspire you , and encourage you, to continue to share your love and passion for the beauty industry. Enjoy!

 

How long have you been in the industry?
I started beauty school when I was 19 years old. It took me about a year to complete beauty school. I literally clocked out of school and started my first job as an assistant to two owners in Moorpark, Ca. I assisted there for a year, then started my next (1) year assisting job at a larger more structured location.  I’ve been in the industry for 16 years.

How long have you been a salon owner?
I bought my salon January 1st 2017. I bought the salon I had been in for the 5 years, on my 5 year anniversary. I thought that was a fun way to start this new adventure. Mane Tribe Salon is the first United States ‘Electric Exclusive Salon. We only stock Electric Hair Products which are paving the way worldwide.

What has been one of the hardest things to overcome since becoming a salon owner?
The hardest thing to overcome as a new salon owner has to be patience. I have so many great ideas and plans that I want to execute, but I need to remember that these things don’t happen overnight. It takes time to build the perfect team to fit your vision. That being said, I’m continuing my journey with great support and mentoring. It helps to have someone there who has been in your shoes.

Tell me about your mentor and the importance of having a mentor in this industry.
I am grateful to have more than one mentor. First off, my old salon owner and business partner in Hourly Stylist, Larry Cohen. Larry has been there to show me the ropes and give me some great advice on dealing with different obstacles that come my way. Second off, Mark Woolley, owner of the Electric Hair Brand. He has helped me with my vision and how I should execute it. It has opened a whole new door of possibilities. Having the right guidance during this chapter is so important if you want to be a successful salon owner.

What piece of advice would you give to other salon owners who are also just starting out in the business?
The best advice I can give a new owner is to never stop learning. Not only with continued Hair education, but with business building as well. Take any extra classes that you know will help you grow as a person and owner. Always make time to work on yourself.  This will keep you inspired and motivated to continue to run an officiate operation.

Describe leadership and the importance of being a great leader for your team! How does this increase your bottom line?
A leader must be strong, but compassionate. As a leader, you are being watched and looked up to by so many. You need to be educated and able to guild them in the right path to success.

How important is education and how often do you attend classes?
Education is number one! Without education, you are no longer inspired, motivated and driven to do great things. I take education classes weekly, sometimes more. You don’t always have to take them at a location since there are so many other options online. I believe you need to do both though. I’m always more creative in a group setting.

What do you do to continue to invest in yourself so you can be the best for your team?
I do a lot of personal development. It is so important to invest in yourself. I stay very active as well to keep a clear mind. I also have a fantastic business coach to brainstorm and come up with fun ideas to keep the team engaged.

Describe in four words the most important attributes a salon owner must possess to be a success in this business?  
Strong, Happy. Grateful, Consistent 

Best book you have read. Why do you love it?
The Compound Effect
It shows how small charges can lead to huge victories.

 

FEATURE SALON MAY EDITION

 

Broome Street Society
407 Broome St, New York, NY
646-918-7837
www.broomestreetsociety.com
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Instagram @broomestreetsociety

Broome Street Society opened their doors in September of 2016. Salon Owners, Andrea Hans and Josie Sanchez have created a beautiful salon in Manhatten, with a peaceful, yet fun vibe. It is important to both Andrea and Josie, that they provide a space where their clients can feel welcome and comfortable. They have created a partnership where they continuously support and empower each other. "Remaining proactive instead of reactive," celebrating their success together, and choosing not to feed into negativity, are just a few pieces of advice they offer to new stylists thinking of entering into a salon partnership. Of course I found Broome Street Society on Instagram. I just love the feel and vibe their salon gives off through social media. It speaks volumes about their brand and their strong partnership. Check out their interview with Nina Tulio of 1N Agency. As always, we hope this will motivate you, inspire you , and encourage you, to continue to share your love and passion for the beauty industry. 

1.Tell me a little bit about your salon and how it came about?
Opening Broome Street Society was an obvious next step for both of us [Josie Sanchez and Andrea Hans].  When we initially discussed partnering, it was apparent that we each hold passions within our industry that cannot sustain a salon alone, but when combined create a well-balanced and innovative space. As the Creative Director of Broome Street Society, Josie sets the tone for the level of excellence expected from her staff.  She is passionate about education and helping new artists develop their eye for beauty, great taste, and refined skill.  Andrea is committed to elevating the level professionalism inside the salon. “The idea is to recruit and maintain the absolute best service providers for our clients. We are committed to driving home respect, professionalism, and fair compensation. This will both make our business stronger and set new standards for the next generation of our industry.”

2. How many stylists do you have. Full time/part time?
We have 10 full time stylists, five part time stylists, three estheticians/nail techs, six apprentices, and five guest coordinators.  

3. What makes you passionate about the beauty industry?
Our industry is constantly evolving and growing.  It's amazing that there are so many opportunities within it.  One thing that we both love is that we can set the tone and expectation for what our careers will look like.  Finding endless possibilities inside of growing a brand keep our energies up, our creative thinking productive, and our love for learning new things a constant.

4. Since you are a new salon owner, what advice would you give to a fellow start up ?
It will serve you well to adopt the understanding that there "will always be something".  Being prepared for the unexpected is a difficult thing to do, because unexpected situation are exactly that-- and hard to prepare for.  Assuming that you'll need more flexibility than expected, more communication than expected, and more support than expected is a great way to start.  Don't be afraid to ask for help when you need it.  Humor, in most situations, is an incredible tool.

5. Is owning a salon everything you thought it would be?
It doesn't quite seem real to either of us yet!  It's an amazing feeling to be able to drive the business and culture to be what we envision.    

6. List 3 tips and tools you utilize to grow your salon business
* Take all of the meetings.  When you open, every brand, potential employee, and new tech startup wants to talk to you about how they can help you.  Find what works.  Say no when it doesn't feel right, but always know your options.
* Outsource what you can.  Whether it be payroll or laundry, take things off your plate so you can stay focused on building your business.  (Know how to do everything yourself, first, thought!)
* Put yourself out there.  Promote, use social platforms, ask for reviews, be visible.  People need to know you exist before they are going to become your clients.

7. What has been the hardest thing for to overcome as a new salon owner?
We have a joke that we have had to do everything twice.  Deciding that our "perfectly devised" plans don't work the first time is a hard thing to admit, but holding on to something that isn't working is far more detrimental.

8. Can you give some advice to stylists thinking of going into business with a partner? What is your secret on making your business partnership a success?
We do what we say we are going to do and communicate if we cannot.  There will always be successes and failures on both sides of a partnership.  Deciding not to make the other person wrong and/or be jealous of their successes is the best way to operate.  We empower each other and we offer support if the other needs it.  We also recognize that we will never need the same amount of support at any given time and that is ok.  We chose to not feed into negativity, remain proactive instead of reactive, and celebrate our successes together.  A little friendly competition is never a bad thing in our relationship if all of this is present.

9. Since you are in NYC where there are salons on every corner, what have you done to make your salon a stand out in the industry?
We pride ourselves in the work that comes out of our salon and the community that we are building inside.  Our clients feel like they are entering a space where they are welcome, accepted, told the truth, and can be comfortable.  We have a beautiful work space and maintain a peaceful, fun, and professional environment for both staff and guests.

Photo credit:
MK Photography(1)
DKelly Photography